Remote Care
Today, poor maintenance strategies can reduce a plant’s overall productive capacity by 5 to 20 percent. At Desoutter, we believe that proactivity is the key to maximize your productivity and continuously improve your efficiency.
However, life is unpredictable. With Remote Care, you are ready to face any situation, anytime. Rely on our remote experts and over 100 years of industrial expertise to get the best out of your Desoutter solutions.
Always connected
Get support within 1 hour whenever the situation gets critical, wherever you are on the planet.
Updates & upgrades
Access the latest upgrades of all Desoutter products deployed on site. Stay safe with the latest IT security updates and look into the new available features.
Our commitment - your efficiency
Our customer’s issues were solved within the “Target resolution time” 96%* of the time
*Performances from July to December 2023
Minimal support footprint
Our experts can take over through a secured distant access to your products or servers. No travels, no emissions.
The Portal at a Glance
All our customers can have access to the Service Portal, absolutely free of charge. From our public articles, our customers will potentially have the ability to get instant resolutions.
The Service Portal can be accessed from anywhere, at any time, and from any device.
Our Remote Care Performance customer enjoy immediate support whenever they request it: nothing else has a greater priority for our Support people.
Our Remote Care customers are also provided with advanced technical articles and application notes. They have access to the status and history of all discussions, at any time.
All enquiries from our customers on the Service Portal will systematically be answered.
On-site Support
If a remote diagnosis determines that an on-site intervention is necessary, our Expert Support contract ensures that a qualified service technician will be dispatched within the committed response time — delivering the fast, expert assistance your operations depend on.
Get support on the whole ecosystem, within 1 hour
We help you maintain processes that deliver the expected quality
We handle the systems, acting right first time so you can focus on your production
Less travels with Remote Support, less emissions
