Frequently Asked Questions

Every Desoutter product page provides access to technical documentation in the Product Resources section. This area gathers all available files:

• Drawings and 3D files (STEP, PTZ, etc.)

• Safety Information

• Product Instructions / User Manual

• Certificates of Conformity / CE / ATEX / ISO

• Warranty information

• Exploded views and spare parts lists via the ServiceLink site

You can download these documents directly from the product page or search by tool name or reference in the search bar, and/or by serial number through the Digital Twin.

Please go to the Resource portal page to access and download your documentation.

These documents are available in the Product Resources section of each product page, under "Compliance" menu. If you cannot find the required document, please contact our support team who can provide it.

The serial number is located on the nameplate or identification label directly on the tool. It is required to obtain detailed information about your tool, maintenance frequency, calibration, or compliance certificate. Use the Digital Twin search engine to access these documents.

Some software references (CVI CONFIG, CVI MONITOR) are available in the Software Centre section and have free upgrades. Always install the latest version compatible with your hardware. For the other software, please contact your local representative.

Licences are issued by our sales team. Fill out the Contact Us form to request a quote or activation.

As a general rule, we recommend annual calibration, or more frequently depending on usage intensity and your production quality requirements.

Calibration services are carried out at our Desoutter service centres and can also be performed at your premises. Contact us to arrange an intervention or to explore our range of calibration options.

Whether your tool is under a maintenance contract or not, we always provide the calibration certificate for each tool after servicing. If you have misplaced it, you can retrieve it by entering its serial number in the search bar.

Torque measurements can be checked using a reference transducer; however, calibration requires specialized equipment and ISO certification. Desoutter service centres are fully qualified to perform these calibrations.

Yes. Our service contracts include preventive maintenance, periodic calibration, and complete traceability of interventions. Contact us for a personalised offertailored to your tool fleet.

Yes, every calibration performed by Desoutter comes with a downloadable certificate. By default, we provide a certificate of capability, and we can accommodate additional requirements upon request.

Repairs are handled directly by Desoutter. Contact us to arrange a diagnosis or workshop return.

Yes, we provide preventive and corrective maintenance solutions, with tracking and traceability of interventions. Contact us for more information.

On your tool's product page, a Spare Parts section is available under “Product Resources” and from the Service tab. Our dedicated spare parts platform is called Service Link.

Each part has a unique reference visible on the exploded view or on the tool label. If in doubt, contact us directly to be guided to the correct reference.

Contact Desoutter directly via the Contact Us form, providing the serial number and proof of purchase.

Repairs
Any repair performed is covered by a 3‑month warranty, whether or not a service agreement is in place.

Kits
All kits — including Service Kits, Spare‑Part Kits, and other kit types — are covered by a 6‑month warranty.

Original Spare Parts and Accessories
Individual original spare parts and accessories are covered by a 6‑month warranty.

Desoutter Products (tools, controllers, cables, etc.)
Complete Desoutter products are covered by a 12‑month warranty, under the following conditions:
The warranty applies only to single‑shift operation during the entire warranty period.
If the product is used more intensively than single‑shift operation, the warranty period is reduced on a prorated basis.
National laws or regulations may override these warranty durations, particularly the 3‑ to 6‑month policies applied to repairs, kits, and spare parts.

Please fill out the form in the “Contact Us” section.